About Designer On Demand

How do I get started with Designer on Demand?

Getting started is very easy. There are two ways you can get started with us:

  • you can create an account and submit your project
  • or contact us via our live chat when our team in available online

What if I want custom products in my renderings?

For renderings that include custom products, prior to submitting your project please request swatches:

Renderings with custom products will take an additional business day to complete.

Are there costs associated with this service?

Designer on Demand is offered at NO COST to the clients and account executives. Yes, it is free!

What are the turnaround times?

Turnaround times are based on the size of the project, and can range from one to three business days. Project with custom product can take an additional business day.

How will I know when my renderings are completed?

Our Designer on Demand will contact you via email when your renderings are completed.

How many product materials can I submit?

You can submit up to 12 materials per submission, multiple projects can be submitted to incorporate additional materials.

What if I have revisions to a project?

Not a problem, you can submit revisions by logging into your account, view your history, and select the original job via the online project submission form. Revisions go back into the queue and are assigned in the same time frame as new project requests.

Having difficulty submitting projects?

Try closing and opening your browser and try again. If you are still having difficulty try a different web browser (ie. Chrome, Firefox).

Can I get the original program files of my renderings?

Yes, you can get the original program files in one of the following formats: Photoshop, SketchUp, or Revit.

What if I am having trouble logging into my account?

If you are having issues with logging into your account, please try resetting your password. If you are still unable to log in after resetting your password, please contact our DoD team through the contact form.

Can't Find an Answer to Your Question?

For additional questions, please contact us. We usually respond within one business day or if our design team is online, feel free to use our live chat feature.